My Role:UX Research, Data Synthesis, Facilitated Workshops, Prototyping
Tools Used:Adobe Illustrator, Keynote
Overview:Memorial Sloan Kettering (MSK) is one of the top cancer hospitals in the country. They understand that a cancer diagnosis can be overwhelming for patients and their caregivers.
Challenge:Memorial Sloan Kettering wants to make sure patients and their caregivers feel supported throughout their journey with cancer, particularly in regards to their information needs.
Collaborators: Beth Wernet, Jonathan Kalinowski, Priyanka Marawar
Duration: 10 weeks
We interviewed 11 patients and 7 caregivers, shadowed MSK staff, observed hospital spaces, and experienced the process as a patient ourselves to understand the current experience and gain insight into their information needs.
We also facilitated workshops with MSK staff to understand the process from their perspective and brainstorm improvements together.
We developed a flexible information model that supports MSK's desire to thoughtfully engage with patients and caregivers, tailoring information delivery to the recipient's needs and preferences with respect to time, place, and medium.